CUSTOMER SUCCESS STORY
Chorus Connects New Zealand with FME-powered Asset Management
By replacing a disparate data analysis process with a repeatable FME automation pipeline, Chorus has consolidated multi-source infrastructure records into a secure system, saving hundreds of hours and ensuring reliable, resilient reporting across thousands of network assets.
Hundreds of hours saved
Transformed the company’s approach to national asset management and reporting
Fibre demand doubled
Successfully managing an infrastructure surge over the last six years
600GB+ monthly average
Supporting rapid consumer data consumption growth across New Zealand
Repeatable review cycles
Established a secure, unified workflow that guarantees reliable results every time
With FME, Chorus has developed a unified process to analyse our asset data, ensuring reliable and resilient repeatable infrastructure reporting”
– Jessie Singh, GIS Insights and Reporting Specialist, Chorus
The Challenge
Monitoring Thousands of Assets Under Surging Broadband Demand
Chorus is the largest telecommunications infrastructure company in New Zealand, serving both urban centres like Auckland and rural towns such as Owaka. To provide fast and reliable internet for its customers, Chorus needs to manage and maintain thousands of assets across the country, including fibre and copper networks, cables, ducts, poles, network buildings, and IT systems.
In the last six years, the demand for fibre has doubled, with customers now consuming an average of more than 600GB per month. To address this growing demand, Chorus needed an effective way to monitor its assets and ensure reliable internet service throughout New Zealand.
The Solution
Turning Data into Actionable Insights
Chorus used FME to create a comprehensive inventory of its assets, including age and condition. FME efficiently consolidated data from various sources and formats, streamlining the generation of network asset information snapshots.
A key example of Chorus leveraging FME is for duct asset data, which is comprised of information about conduit housing fibre optic and copper cables. With FME, Chorus efficiently collects and integrates duct information from field surveys and records into a central system. Data analysis identifies patterns in age and condition, allowing Chorus to prioritize maintenance and strategic planning. One of the main advantages of incorporating FME is the ability to create a repeatable process for each asset review cycle, guaranteeing reliable results every time.
The Results
Data Analysis Made Easy
With the power of FME, Chorus has simplified a previously disparate data analysis process and established a complete and secure record of network assets, with analysis completed under tight deadlines.
The detailed dataset enhances efficiency and reliability by significantly reducing manual processing hours and supporting informed decision-making regarding infrastructure investments and upgrades. This initiative is crucial for meeting the increasing demand for high-speed broadband.
Chorus has saved hundreds of hours and transformed its approach to asset management using FME, securing uninterrupted, reliable internet service across New Zealand.
Why it Matters
Chorus, New Zealand’s largest open-access internet infrastructure company, uses FME to improve asset management by combining various data sources into a central system. This solution allows for proactive maintenance, enhanced service reliability, and compliance with regulations, meeting the growing need for high-speed broadband.
By utilizing FME to orchestrate complex telecommunications telemetry and multi-format field surveys, utility networks can eliminate manual processing backlogs and build reliable infrastructure records. Automating asset review loops ensures that operations teams can identify spatial patterns in asset degradation and confidently target capital investments, maximizing network resilience and securing uninterrupted connectivity for the community
Success Stories
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Chorus Connects New Zealand with FME-powered Asset Management
Chorus, New Zealand’s largest telecommunications infrastructure company, revolutionised its asset management with FME. By automating data collection, analysis, and reporting, Chorus gained a comprehensive inventory of its network assets, enabling more efficient maintenance, improved decision-making, and better infrastructure planning