Need help?

We’re just a click or a call away

Locus +

Support for your Locus-enabled (FME core) data integration solution. Includes expertise in data design, migration, integration, deployment, software upgrade and maintenance. Talk to us about our business and technical support packages now and get the help you need to succeed (with FME!).

More about Locus + ™
Contact Locus

Submit a Request

Our team of Locus FME Certified professionals have a breadth of technical knowledge and expertise to solve any problem, big or small. Get in touch and let’s get you sorted.

(NZ) 0800 5628769
(Australia) +61 436 298 406   

Email:
support@locus.co.nz 
support@locusglobal.com.au

Resources

Packed with useful docs and downloads as well as customer stories, webinars and blogs

See all Resources

Looking for?

Frequently Asked Questions

Can I buy additional concurrent licences?
Yes, additional concurrent licenses are available for purchase and are priced at 1/3 of the relevant edition price (for example, the cost of a FME Professional concurrent license is 1/3 of the cost of a floating FME Professional license)
Do you offer Enterprise License Agreements (ELAs)?
Yes, enterprise license agreements are available to customers with a large number of FME licenses. An ELA is like an all-you-can-eat buffet. You pay an annual fee and for the length of your agreement (typically three years) you can use as many FME licenses as you wish, with annual maintenance included and zero cost increases. ELAs are ideal for new or existing organizations who want volume pricing and customers anticipating increasing usage or who require special arrangements – e.g. customized training or support. For more information, please contact Locus
How can I tell which specific transformers, readers and writers are included in any particular edition?
You can see a detailed comparison of readers and writers by edition in the format licensing matrix. For transformers, please refer to thetransformer licensing matrix.
How do I buy FME Desktop?
To buy FME Desktop simply click “Enquire Now” on the pricing page, complete the form and we'll be in touch. If you would like additional information contact Locus.
How do I install FME Desktop?
Download the latest version of FME from the Locus website and follow the instructions provided.
What options do you have for enterprise workflows?
FME Desktop is the authoring environment where you configure and run workspaces. To take advantage of automation at an enterprise level, you can run your workspaces on FME Server and FME Cloud.
What is the difference between fixed and floating licences?
A fixed license lets you run FME Desktop on a single computer, whereas a floating license is shared by multiple people. For example, if you have five users, you could purchase a fixed license for each computer. Or you could purchase a floating license with additional seats. If you purchase a floating license with two additional seats, then up to three users could have FME Desktop open at any one point in time.View our What type of FME Do I Need flowchart for more information.
What is Annual Maintenance and how does it work?
Annual maintenance is 20% of your FME software costs and is included with the purchase of all FME products for the first year.In your first year you can expect to receive software updates, product support, full credit for upgrades, and more.At Locus, we believe in predictable budget planning and would welcome the opportunity to fix future renewal costs ensuring that your annual maintenance arrangements are the best possible fit for your business.Please contact Locus to discuss further.
Do the FME Desktop prices on the website include tax?
FME Desktop and associated products purchased on this website are sold for supply within New Zealand or for supply within Australia.All prices displayed are in New Zealand dollars and in Australia dollars and exclude Goods and Services Tax (GST).GST is charged at 15% in New Zealand and 10% in Australia and this will be added to the price of your product at time of purchase.
I’m interested in FME but based outside New Zealand and Australia, how can I get pricing information ?
Wherever you may be based in the world Locus can assist. Pricing will vary by market and if purchasing outside New Zealand or Australia, GST may not apply. Please contact us to discuss local pricing and support.
Can I use my Covid-19 license beyond 30 September 2021
The Covid-19 licence program has ended. If you received a licence under this program you can continue to use it until 30 September. From 1 October, a licence must be purchased. Please discuss your needs with Locus.
I'm working from home and cannot access my floating FME licence can I obtain a Covid-19 licence?
The Covid-19 Licence Program has now finished.  Please use the Try FME for Free option to obtain a 30 day trial licence or discuss your licensing needs with Locus.
I'm working from home on a machine that does not have my existing licence on it. Can I transfer my current licence to home and then back again when I return to the office?
Yes, however please check that the license is not also being used in the office. The license can only exist on one machine at a time
Can I use the Covid-19 licence for my day to day work?
If you already have a license and are able to access it remotely then please do, existing Covid-19 licences are valid until 30 September. If this is not possible then please use the Try FME for Free option to obtain a 30 day trial licence or discuss your licensing needs with Locus.
Does the Covid-19 licence include FME Server and FME Cloud?
The free FME COViD-19 license is for FME Desktop only. To access a FME Server or FME Cloud trial please email support@locus.co.nz or support@locusglobal.com.au

Learn More

What type of FME do I need?

View our useful FME considerations flow chart to discover which product and licencing plan is right for you and your organisation.

Learn More

FME Community Knowledge Base

Explore thousands of tutorials, how-to articles, and more in the Safe Software FME Knowledge Base

Learn More

Customer Stories

Learn how organisations across industries are winning with FME

Learn More