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Our team of Locus FME Certified professionals have a breadth of technical knowledge and expertise to solve any problem, big or small. Complete the Support Request Form below and we’ll get back to you within 24 hours. Call us via the numbers below for urgent support.

(NZ) 0800 5628769
(Australia) +61 436 298 406   

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Support for your Locus-enabled (FME core) data integration solution. Includes expertise in data design, migration, integration, deployment, software upgrade and maintenance. Talk to us about our business and technical support packages now and get the help you need to succeed with FME!

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Ou resources section is packed with useful docs and downloads as well as customer stories and blog articles. Do also check out the links below.

Support Request Form

Frequently Asked Questions

Do you offer Enterprise License Agreements (ELAs)?

Yes, enterprise license agreements are available to customers with a large number of FME licenses. An ELA is like an all-you-can-eat buffet. You pay an annual fee and for the length of your agreement (typically three years) you can use as many FME licenses as you wish, with annual maintenance included and zero cost increases. ELAs are ideal for new or existing organizations who want volume pricing and customers anticipating increasing usage or who require special arrangements – e.g. customized training or support. For more information, please contact Locus

How can I tell which specific transformers, readers and writers are included ?

You can see a detailed comparison of readers and writers by edition in the format licensing matrix. For transformers, please refer to the transformer licensing matrix.

How do I buy FME Form (previously FME Form)?

That's easy! Drop us a quick email at [email protected] or visit our contact Locus page and complete the online form. We'll get back to you within 2 business days.

How do I install FME Form?

Download the latest version of FME from the Locus website and follow the instructions provided.

What options do you have for enterprise workflows?
FME Form is the authoring environment where you configure and run workspaces. To take advantage of automation at an enterprise level, you can run your workspaces on FME Flow (peviously FME Flow) and FME Flow-Hosted (previously FME Flow Hosted).
What is the difference between fixed and floating licences?

A fixed license lets you run FME Form on a single computer, whereas a floating license is shared by multiple people. For example, if you have five users, you could purchase a fixed license for each computer. Or you could purchase a floating license with additional seats. If you purchase a floating license with two additional seats, then up to three users could have FME Form open at any one point in time. View our What type of FME Do I Need flowchart for more information.

What is Annual Maintenance and how does it work?

Annual maintenance is 25% of your FME software costs and is included with the purchase of all FME products for the first year. In your first year you can expect to receive software updates, product support, full credit for upgrades, and more. At Locus, we believe in predictable budget planning and would welcome the opportunity to fix future renewal costs ensuring that your annual maintenance arrangements are the best possible fit for your business. Please contact Locus to discuss further.

I’m interested in FME but based outside New Zealand and Australia, how can I get pricing information ?

Wherever you may be based in the world Locus can assist. Pricing will vary by market and if purchasing outside New Zealand or Australia, GST may not apply. Please contact us to discuss local pricing and support.

Is it possible to use FME Form at home?

Yes it is!  Contact us to discuss further [email protected] or [email protected]

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What type of FME do I need?

View our useful FME considerations flow chart to discover which product and licencing plan is right for you and your organisation.

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FME Community Knowledge Base

Explore thousands of tutorials, how-to articles, and more in the Safe Software FME Knowledge Base

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Customer Stories

Learn how organisations across industries are winning with FME

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