CUSTOMER SUCCESS STORY
90% Faster Network Data Processing with FME
By automating IT equipment surveys, a national transport agency reduced a full day’s work to just five minutes — boosting efficiency, accuracy, and operational confidence.
90% faster processing
Task time reduced from 8 hours to just 5–6 minutes
Real-time updates
Multiple photos per survey handled automatically
Improved data integrity
Unique IDs and timestamps prevent overwrites
Staff freed for high-value work
Analysts focus on more critical tasks
This transformation has enhanced our ability to rapidly and accurately update network device records, strengthened stakeholder relationships, and reduced the day-to-day pressure on our team.”
– Lorin Lima, Manager
Geospatial Intelligence, NZTA
By automating ITSN equipment surveys, New Zealand Transport Agency (NZTA) reduced a full day’s work to just five minutes boosting efficiency, data integrity and stakeholder confidence.
The Challenge:
Managing a Complex National Traffic System
The NZ Transport Agency Waka Kotahi (NZTA) oversees New Zealand’s national transport system, maintaining thousands of miles of roads and managing complex technology networks in the country’s major cities. Through its Intelligent Transport System Network (ITSN), the agency tracks and manages traffic signals, variable speed limits and dynamic lane controls. By integrating FME into the ITSN equipment survey workflow, NZTA cut the task time from a full day to just five minutes, enabling near real-time updates, improving data integrity, and increasing stakeholder confidence.
Keeping records of thousands of network devices up-to-date is essential, but the manual process for ITSN equipment surveys was cumbersome. Analysts had to download, compress, and send photo attachments for newly installed devices, tasks that could take an entire day.
The volume of submissions and the need for accuracy created bottlenecks and delayed updates, impacting operational efficiency and stakeholder confidence.
The volume of ITSN data consumed a lot of the team’s time. By leveraging FME to automate our workflow, we cut a full day of work down to just 5–6 minutes.”
– Lorin Lima, Manager
Geospatial Intelligence, NZTA
The Solution:
Automating Survey Workflows with FME
To address these inefficiencies, NZTA integrated FME into their ITSN workflow. Using an FME Flow webhook with ArcGIS Survey123, the agency automated the fetching of submission messages in JSON format and the extraction of new network device photos.
The workflow converts photo URLs to the required formats, saves them in a file, and sends them to analysts for review. After confirmation, files are uploaded to the ITSN SharePoint folder for the business owner. Multiple photo submissions per survey are handled effortlessly, with unique IDs and timestamps applied to every photo to preserve data integrity and prevent overwrites.
With the automation in place, the process runs flexibly based on demand, from zero to ten times per week, allowing NZTA to maintain near real-time updates without manual effort.
The Results:
Efficiency, Accuracy, and Confidence
The FME-powered solution reduced the reporting task time from a full day to just five minutes, a 90% reduction in processing time. Analysts can now review new submissions almost immediately, freeing the spatial team to focus on other critical tasks.
Automation also strengthened data integrity. Unique identifiers and timestamps ensure records are never lost or overwritten, fostering trust among stakeholders. The success of the geospatial team is recognized organization-wide, with other departments increasingly seeking FME expertise for their own projects.
Why it Matters
NZTA’s experience demonstrates the power of automation in managing complex infrastructure data. By integrating FME, organizations can dramatically cut processing time, improve accuracy and deliver near real-time operational updates. This approach provides a blueprint for any agency or utility managing large, data-intensive networks, showing that technology can transform workflows, reduce risk, and enhance confidence in data-driven decision-making.
This transformation has enhanced our ability to rapidly and accurately update network device records, strengthened stakeholder relationships, and reduced the day-to-day pressure on our team.”
– Lorin Lima, Manager
Geospatial Intelligence, NZTA
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